Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@joyride-mx.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@joyride-mx.com and send your item to: Joyride MX (Rue de Blegny, 1C – 4670 Mortier – Belgium).

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to:

Joyride MX – Rue de Blegny, 1C – 4670 Mortier – Belgium

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Privacy Policy

Effective date: 10/08/2025

This Privacy Policy explains how Joyride MX (“we”, “our”, “us”) collects, uses, and protects your personal data when you use our website [yourdomain.com], purchase products, or otherwise interact with us. We comply with the General Data Protection Regulation (EU) 2016/679 (GDPR) and other applicable data protection laws.

1. Data Controller

The data controller responsible for your personal data is:

Joyride MX
RideTec Group srl
Rue de Blegny, 1C – 4670 Mortier – Belgium
Email: info@joyride-mx.com
Phone: +32 472 68 24 47

2. Data We Collect

We may collect and process the following categories of personal data:

Identification Data: name, surname, date of birth (if applicable)
Contact Details: email address, phone number, billing and shipping addresses
Account Data: username, password, purchase history
Order and Payment Data: order details, payment method, transaction ID (payment information is processed securely by third-party payment providers such as Stripe, PayPal, or credit card processors and not stored on our servers)
Technical Data: IP address, browser type, operating system, device type, cookies
Usage Data: pages visited, products viewed, time spent on the site, click history
Marketing Data: preferences, opt-in/opt-out status for newsletters and promotions

3. How We Collect Your Data

Your personal data is collected:

When you create an account or place an order on our WooCommerce store
When you contact us via email, phone, or contact forms
When you subscribe to our newsletter or marketing campaigns
Through cookies and tracking technologies (see section 8)

4. Purpose and Legal Basis for Processing

We process your personal data for the following purposes and under the following legal bases:

Purpose	Legal Basis
Process and deliver your orders	Contract performance (Art. 6(1)(b) GDPR)
Manage your account and authentication	Contract performance
Communicate with you regarding purchases or inquiries	Contract performance / Legitimate interest
Send marketing communications	Consent (Art. 6(1)(a) GDPR)
Improve our website and user experience	Legitimate interest
Comply with legal obligations	Legal requirement (Art. 6(1)(c) GDPR)
Prevent fraud and ensure security	Legitimate interest

5. How We Share Your Data

We may share your personal data with:

Service Providers: payment processors (Stripe, PayPal, etc.), shipping carriers, IT hosting providers, email marketing platforms
Business Partners: only where necessary to deliver a service or product you have requested
Authorities: if required by law or to protect our legal rights

All third parties are contractually bound to comply with GDPR requirements.

6. Data Storage and Retention

We store your personal data only as long as necessary for the purposes described above:

Order records: 10 years (legal requirement for accounting)
Marketing data: until you withdraw your consent
Account data: until you request deletion

We implement appropriate technical and organizational security measures to protect your data, including SSL encryption, secure backups, and access controls.

7. Your Rights Under GDPR

You have the right to:

Access your personal data
Rectify inaccurate or incomplete data
Request deletion of your data (“right to be forgotten”)
Restrict or object to processing
Withdraw consent for marketing
Request data portability

To exercise your rights, contact us at info@joyride-mx.com. We will respond within 30 days.

8. Cookies and Tracking

Our WooCommerce store uses cookies and similar technologies to:

Keep your shopping cart active
Remember your login session
Analyze website usage and improve performance
Deliver personalized product recommendations
Serve targeted ads through platforms such as Google Ads or Facebook

You can manage or disable cookies in your browser settings. Please note that disabling cookies may affect site functionality.

9. International Data Transfers

If we transfer your data outside the European Economic Area (EEA), we ensure appropriate safeguards, such as the EU Standard Contractual Clauses.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date.

12. Contact Us

For any questions or requests regarding your personal data, please contact: